Privacy Policy

Last updated: June 7, 2025

At SHACK (https://www.shack.co.id), we value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase from our Website.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

a. Information You Provide Directly

• Full name
• Email address
• Phone number
• Payment information (processed via third-party gateways)
• Account login credentials (if you register)

b. Automatically Collected Information

• IP address
• Browser type and version
• Device type and operating system
• Pages you visit on our site
• Time and date of your visit
• Referring site or source

2. How We Use Your Information

We use the information we collect to:

• Process orders and deliver products
• Communicate with you about your account or transactions
• Provide customer service and support
• Send you promotional emails and updates (with your consent)
• Improve the Website's performance and user experience
• Detect, prevent, and address security or technical issues

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and login sessions
• Analyze website traffic and trends
• Deliver relevant marketing content
• You can choose to disable cookies through your browser settings, but some features of our site may not function properly.

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties including:

• Payment processors (e.g., Midtrans, Xendit)
• Marketing and analytics platforms (e.g., Google Analytics, Meta Ads)
• IT and cloud service providers
• All third parties are required to protect your data in accordance with this policy and relevant laws.

5. Data Retention

We retain your personal information as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your account and associated data at any time.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access or correct your personal information
• Request deletion of your personal data
• Withdraw consent for marketing communications
• Lodge a complaint with a relevant data protection authority
• To exercise your rights, please contact us via the details provided below.

7. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal data from children. If you believe we have collected such information, please contact us for immediate removal.

9. Third-Party Links

Our Website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party sites.

10. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. All changes will be posted on this page with a revised “Last updated” date. Continued use of the site after such changes constitutes your acceptance of the new policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

 

SHACK

Email: [info@shack.co.id]

Phone: [+62 897-8946-123]

Website: [https://www.shack.co.id]